Contact Us

Please select one of the options from below:

Contact Information

Customer Enquires, Feedback and Complaints

If you have enquiries or would like to share your opinion or complaints with us, please contact us via the following channels:

By Post

BOCI-Prudential Asset Management Limited

27th Floor, Bank of China Tower, 1 Garden Road, Central, Hong Kong

By Phone

    • Unit Trust (BOCHK Investment Funds, NCB Investment Funds, BOCIP Asset Management Investment Funds and BOC-Prudential Index Fund Series):
    (852) 2280 8615
    • Exchange Traded Product (World Index Shares ETFs):
    (852) 2280 8697
    • ORSO (BOC-Prudential Provident Fund Scheme):
    (852) 2280 8689
    • MPF (BOC-Prudential Easy-Choice Mandatory Provident Fund Scheme):
    (852) 2280 8686

We always value the feedback from customers, and endeavour to continuously enhance our service quality. We will endeavour to resolve your complaint as soon as practicable within 7 business days by providing you with written or verbal response. A written or verbal acknowledgement upon receipt of your complaint will be provided to you if your complaints has not been duly resolved within 7 business days.

For complaints regarding MPF Scheme (BOC-Prudential Easy-Choice Mandatory Provident Fund Scheme), please refer to trustee’s website at and the “Key Scheme Information Document” of such scheme for details.

Our Location

Central Office:

(Office Hours -
Weekdays: 9am to 6pm
Sat, Sun and Public Holidays: Closed)

27/F Bank of China Tower,
1 Garden Road, Hong Kong